BPM 210 Building Trust

Workshop | April 1 | 12:30-4:30 p.m. | 24 University Hall

 Human Resources

This 4 hour in-person workshop for staff is part of the BPM Grow Your Team series and is an elective option for the UC Systemwide People Management Certificate. In this highly interactive workshop, each participant’s experience is drawn upon for the learning. Ideally, to contribute to and enhance understanding, participants will come with current and/or previous people management experience.

Trust is at the heart of every relationship, and it’s especially critical in the workplace. In fact, the primary factor affecting employee turnover is whether or not a trusting relationship was developed between the manager and the employee. This workshop teaches how to build trust to increase engagement, creativity, and commitment.

Based on 30 years of research, The Ken Blanchard Companies have developed a simple, yet powerful trust model that provides a common language and framework, focused on the specific behaviors that build trust.

By the end of this workshop, participants will be able to:
• Describe the impact of behaviors on building and eroding trust
• Identify aspects that need attention to build and maintain trusting relationships
• Use tools to improve, or even rebuild trust when it is broken
• Maintain a safe environment where employees know their leaders mean them no harm