Managing Conflict Across Cultures
Workshop | April 20 | 1:30-4:30 p.m. | International House, Home Room
Intercultural Trainers, Robertson Center for Intercultural Leadership
Conflict is common in the workplace. It can get in the way of productivity and work satisfaction, and can even damage our relationships with colleagues. How do we learn to deal with conflict? What influence do family and culture play? How is our own style similar to or different from the larger community? By taking an assessment called the Intercultural Conflict Style Inventory (complimentary) and participating in this workshop, participants will be able to identify their preferred approaches for addressing conflict. Knowing more about ones own conflict style and other intercultural conflict styles can help: resolve disagreements with people who approach conflict differently; more effectively communicate goals and interests to others; more accurately interpret the statements/actions of the other party; and manage the stress and anxiety present in conflict situations. With this increased awareness we will also develop skills for resolving differences, enhancing our ability to manage various types of conflicts.