RAPDP - Foundational - Customer Service for the RA

Workshop | October 8 | 9 a.m.-12 p.m. | 24 University Hall

 Human Resources

Synopsis: A soft skills workshop that covers essential customer service and workplace communication techniques, with a special emphasis on setting up, preparing for, facilitating, and debriefing an RA’s initial meeting with their PIs. Learning Objectives: • Identify the primary and secondary customers of a Research Administrator • Recognize what it means to provide stellar customer service • Utilize professional communication skills to resolve challenging customer service situations • Describe the steps to establishing a collaborative relationship with your PIs from the very first meeting Who this workshop is intended for: • New RAs (either new to the job or new to the university), and other staff that are interested in possibly becoming an RA.

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