KEYS Track 4B - Dealing with Disputes and Disagreements

Course | December 6 | 9 a.m.-12:30 p.m. | 24 University Hall

 Sara Thacker

 Human Resources

Effectively managing conflict in the workplace is a key management responsibility. When conflicts are not resolved, individuals, work groups, and even the entire department may become dysfunctional. Managing conflict requires skills that can be taught. Course participants will: • Learn how to select the appropriate strategy for managing workplace conflicts • Learn how to analyze and map workplace conflict • Learn how to assess different conflict styles • Learn the skills of effective listening and speaking needed to manage conflict This workshop addresses the following Core Competencies: * Inclusiveness * Managing People * Problem Solving * Communication KEYS Former code: BEHRT051